Payment



Privacy


Payment

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payments via Visa, MasterCard, American Express, Discover & net banking

IS IT SAFE TO SHOP ONLINE USING MY CREDIT CARD?

All credit card, net banking transactions are processed over a secure encrypted connection. So no worries here!

ARE THERE ANY HIDDEN CHARGES?

There are absolutely no hidden charges. Any sales tax is actually borne by ecfirst. You pay only the amount that you see in your order summary.

WHAT SHOULD I DO IF MY PAYMENT FAILS?

  • In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@ecfirst.com or please give us a call 515.987.4044 x23 with your order number for any clarification.

I SEE DEBIT TRANSACTIONS IN MY BANK STATEMENT FROM ecfirst, BUT I HAVE NEVER SHOPPED WITH ecfirst. WHAT DO I DO?

  • If you see any charges on your credit/debit card for purchases made on ecfirst.biz, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
  • If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.

WHY ISN'T COD AVAILABLE TO ME?

Cash on Delivery (COD) option is not offered by ecfirst

To know more, please refer to our Terms and Conditions.