Privacy Policy



Privacy


Privacy Notice

We are ecfirst.biz, a service provided by ecfirst from, 295 NE Venture Drive, Waukee, IA 50263, USA. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the Site.

If you have any comments or suggestions, please email us at info@ecfirst.com

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

How ecfirst Use Personal Information

In general, ecfirst may use your Personal Information to:

  • Administer your Account and verify your identity;
  • Process your payments and fulfill your orders;
  • Provide you with the Services and customer support;
  • Tailor the features, performance, and support of the Services to you;
  • Market the Services to you;
  • Respond to your requests, resolve disputes, and/or troubleshoot problems;
  • Improve the quality of the Services; and
  • Communicate with you about the Services.

ecfirst uses email to contact its customers. If you voluntarily submit your email address to receive information, ecfirst may subsequently issue Service information to you via email, including technical advisories. Customers receive an initial registration email with all account details listed. Finally, ecfirst uses email to communicate promotions and product updates with customers (“Promotional Emails”); however, ecfirst respect your right to opt out of receiving such Promotional Emails from us. If, at any time after registering, you change your mind about receiving Promotional Emails, you can opt out of receiving such information by sending your request to info@ecfirst.com.

ecfirst exercise reasonable security measures to help protect against the loss, misuse, and alteration of your Personal Information. ecfirst hosts its Sites and the collected data in a secure environment that uses reasonable technology to help prevent interference or access from unauthorized persons. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. Despite such efforts, however, ecfirst can fully eliminate risks or guarantee the security of your Personal Information; unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time. Consequently, ecfirst do not guarantee the security of any information you provide to ecfirst through the Sites.

ecfirst do not knowingly collect or solicit personally identifiable information from anyone under the age of 13. If you are under the age of 13, please do not provide us with any Personal Information. If we learn that we have inadvertently obtained personally identifiable information from a minor under the age of 13, we will delete that information as soon as possible. If you believe that a minor under the age of 13 has submitted Personal Information to us, please contact us using the contact information listed below.

This Privacy Statement is subject to revision from time to time on a going-forward basis. We will post any revised version of the Privacy Statement on this page. ecfirst is committed to respect and protect your privacy. This privacy policy applies to ecfirst’s websites. This policy describes the personal information ecfirst collect and how that personal information may be used, maintained and, in some cases, shared.

"Personal information" includes any information that enables us to identify you, directly or indirectly, by reference to any identifiers such as name, identification number, location data, online identifier or one or more factors specific to you.

ecfirst is the "controller" and is responsible for deciding how personal information is used.

By using or accessing the Sites, or by providing personal information to us on or through the Sites, you acknowledge that you have read and understood the policies and procedures described in this privacy policy.

If you have any questions or concerns about this privacy policy, please contact us using the Contact Us page or at info@ecfirst.com

As per European Privacy Rights

For European residents only. Under European data protection law, in certain circumstances, you have the right to:

  • Request access to any personal information ecfirst hold about you (“Subject Access Request”) as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making;
  • Request that personal information held about you is deleted;
  • Prevent or restrict processing of your personal information; and
  • Request transfer of personal information directly to a third party where this is technically feasible.

Also, where you believe that ecfirst has not complied with its obligation under this privacy policy or European law, you have the right to make a complaint to an EU Data Protection Authority, such as the UK Information Commissioner’s Office.

ecfirst has placed the utmost importance on our users’ data. We have never sold or monetized our customers’ information. As data breaches unfortunately become more commonplace, we all as consumers need to demand better protection by buying and using products and services from companies who are trustworthy and reputable. ecfirst is that type of company and we are committed to continuing to earn the trust and respect of our customers.

You can exercise any of these rights by contacting us using the Contact Us page or at info@ecfirst.com

Data that we collect

We may collect your Personal Details such as name, email address, postal address, delivery address (if different), telephone number, contact Information, payment details, payment card details or bank account details.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

We may also share your data with our franchisor. You further authorise the franchisor to use this information to sell products to you, directly or indirectly.

We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company ecfirst, a company registered in USA.

You must only submit to us or our agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in the US that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the site.

Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Credit Check and Fraud Prevention

We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies.

Other uses of your personal information

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.

Competitions

For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Cookies

The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the some functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to https://www.allaboutcookies.org or to find out about removing them from your browser, go to https://www.allaboutcookies.org/manage-cookies/index.html.

The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.

Security

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

Consent

By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

Copyright

We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for commercial purposes is not allowed. Infringements may be subject to legal action.

This Privacy Policy can change at any time to include / exclude clauses and ecfirst.com does not bear responsibility for updating Users on the same.