If you have any comments or suggestions, please email us at email@example.com
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
How ecfirst Use Personal Information
In general, ecfirst may use your Personal Information to:
- Administer your Account and verify your identity;
- Process your payments and fulfill your orders;
- Provide you with the Services and customer support;
- Tailor the features, performance, and support of the Services to you;
- Market the Services to you;
- Respond to your requests, resolve disputes, and/or troubleshoot problems;
- Improve the quality of the Services; and
- Communicate with you about the Services.
ecfirst uses email to contact its customers. If you voluntarily submit your email address to receive information, ecfirst may subsequently issue Service information to you via email, including technical advisories. Customers receive an initial registration email with all account details listed. Finally, ecfirst uses email to communicate promotions and product updates with customers (“Promotional Emails”); however, ecfirst respect your right to opt out of receiving such Promotional Emails from us. If, at any time after registering, you change your mind about receiving Promotional Emails, you can opt out of receiving such information by sending your request to firstname.lastname@example.org.
ecfirst exercise reasonable security measures to help protect against the loss, misuse, and alteration of your Personal Information. ecfirst hosts its Sites and the collected data in a secure environment that uses reasonable technology to help prevent interference or access from unauthorized persons. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. Despite such efforts, however, ecfirst can fully eliminate risks or guarantee the security of your Personal Information; unauthorized entry or use, hardware or software failure, and other factors may compromise the security of information about you at any time. Consequently, ecfirst do not guarantee the security of any information you provide to ecfirst through the Sites.
ecfirst do not knowingly collect or solicit personally identifiable information from anyone under the age of 13. If you are under the age of 13, please do not provide us with any Personal Information. If we learn that we have inadvertently obtained personally identifiable information from a minor under the age of 13, we will delete that information as soon as possible. If you believe that a minor under the age of 13 has submitted Personal Information to us, please contact us using the contact information listed below.
"Personal information" includes any information that enables us to identify you, directly or indirectly, by reference to any identifiers such as name, identification number, location data, online identifier or one or more factors specific to you.
ecfirst is the "controller" and is responsible for deciding how personal information is used.
As per European Privacy Rights
For European residents only. Under European data protection law, in certain circumstances, you have the right to:
- Request access to any personal information ecfirst hold about you (“Subject Access Request”) as well as related information, including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making;
- Request that personal information held about you is deleted;
- Prevent or restrict processing of your personal information; and
- Request transfer of personal information directly to a third party where this is technically feasible.
ecfirst has placed the utmost importance on our users’ data. We have never sold or monetized our customers’ information. As data breaches unfortunately become more commonplace, we all as consumers need to demand better protection by buying and using products and services from companies who are trustworthy and reputable. ecfirst is that type of company and we are committed to continuing to earn the trust and respect of our customers.
Data that we collect
We may collect your Personal Details such as name, email address, postal address, delivery address (if different), telephone number, contact Information, payment details, payment card details or bank account details.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
We may also share your data with our franchisor. You further authorise the franchisor to use this information to sell products to you, directly or indirectly.
We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company ecfirst, a company registered in USA.
You must only submit to us or our agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Credit Check and Fraud Prevention
We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies.
Other uses of your personal information
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.